Legal Notice

Last updated: August 27, 2026

This Legal Notice provides general information about the CelinieJourney website, our online store, our content, and the legal terms that apply when you access or use our website, products, services, customer account features, checkout, forms, appointment tools, and related online experiences (collectively, the "Services").

This Legal Notice should be read together with our Terms & Conditions, Terms of Sale, Privacy Policy, and other posted policies.

Website Operator

The Services are operated under the trade name CelinieJourney. Our online store is available at www.celiniejourney.com.

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer products and services online. Purchases made through our website are transactions between you and CelinieJourney, unless another sales channel or marketplace expressly states otherwise.

Contact Information

For general customer service questions, please contact us through our Contact Us page, by email at support@celiniejourney.com, or by phone at +1 626-550-8169.

For legal notices, privacy requests, intellectual property concerns, policy questions, or regulatory communications, please contact legal@celiniejourney.com. Additional contact channels are listed on our Contact Information page.

No Unscheduled Visits or Package Drop-Offs

Unless a showroom appointment, return authorization, service instruction, or other written instruction is expressly provided by CelinieJourney, we do not accept unscheduled customer visits, walk-in returns, service drop-offs, or package deliveries at any address.

Return addresses, warranty service instructions, inspection steps, and other shipment details will be provided by our support team only after the relevant request has been reviewed. Items sent without authorization may be refused, delayed, returned to sender, or handled according to our posted policies.

Website Content

The content on the Services is provided for general informational, shopping, customer support, and brand communication purposes. We work to keep product information, prices, availability, images, descriptions, policies, and other website content accurate, but errors, delays, omissions, or outdated information may occur.

We may correct, update, change, suspend, remove, or replace website content at any time where permitted by law. Product availability, pricing, promotions, shipping options, taxes, payment options, appointment availability, and service terms may change without prior notice.

Product Information and Images

Product images, videos, renderings, descriptions, dimensions, colors, finishes, gemstone appearance, and other product details are provided to help customers understand our jewelry. Actual appearance may vary due to screen settings, lighting, photography, natural viewing conditions, manufacturing tolerances, gemstone characteristics, plating, finishing, sizing, or normal jewelry variation.

Information on the Services should not be understood as a guarantee unless expressly stated in a written warranty, order confirmation, or other binding policy. Warranty coverage, returns, exchanges, shipping, payment, and product service are governed by the specific policies posted on our website.

No Professional Advice

The Services do not provide legal, tax, medical, financial, insurance, or other professional advice. Any information about jewelry care, materials, taxes, shipping, privacy, accessibility, product safety, returns, warranties, or similar topics is provided for general customer information only.

If you need professional advice about a legal, tax, medical, financial, allergy, safety, customs, import, or regulatory matter, you should consult an appropriate qualified professional.

Intellectual Property

The Services and their content, including text, product descriptions, images, photographs, videos, graphics, icons, logos, names, layouts, designs, button styles, software, code, and other materials, are owned by CelinieJourney, Shopify, our licensors, our suppliers, or other third parties and may be protected by copyright, trademark, trade dress, design, database, and other intellectual property laws.

You may access and use the Services for personal, non-commercial shopping and informational purposes only. You may not copy, reproduce, scrape, download, modify, publish, display, distribute, sell, exploit, imitate, or create derivative works from any part of the Services except as permitted by law or with our prior written permission.

Additional information is available in our Trademarks and Copyrights policy.

Third-Party Services and Links

The Services may include links to, integrations with, or content from third-party websites, platforms, applications, payment processors, wallet providers, financing providers, tracking providers, analytics tools, advertising networks, social media platforms, customer support tools, accessibility tools, or Shopify apps.

Third-party services are operated by parties that we may not control. Their availability, content, data practices, security, fees, payment terms, privacy practices, accessibility, and terms are governed by their own policies. We are not responsible for third-party websites or services except where required by law.

Accuracy and Availability

We do not guarantee that the Services will always be uninterrupted, error-free, secure, available, compatible with every device or browser, or free from technical issues. Website access may be affected by maintenance, third-party platforms, Shopify services, hosting providers, payment services, apps, internet providers, security tools, browser behavior, or events outside our control.

We may update, suspend, restrict, or discontinue any part of the Services where permitted by law.

Customer Communications

When you contact us, submit a form, place an order, request a return, request a warranty review, create an account, sign up for messages, or otherwise communicate with us, you are responsible for providing accurate and current information. We may use the contact information you provide to respond to your request, process your order, manage customer support, review claims, protect the Services, and comply with applicable obligations.

Please do not send payment card details, government identification numbers, health information, account passwords, or other sensitive information unless we specifically request it through an appropriate secure channel.

Legal Rights Reserved

CelinieJourney reserves all rights not expressly granted in this Legal Notice or our posted policies. Nothing on the Services should be interpreted as a waiver of any legal right, remedy, defense, limitation, ownership interest, intellectual property right, or contractual right belonging to CelinieJourney or any third party.

Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes in our Services, website content, Shopify settings, third-party tools, legal requirements, contact channels, or business operations. When we update this Legal Notice, we will revise the "Last updated" date above.