Customer Service

Accessibility Statement

Last updated: August 27, 2026

CelinieJourney is committed to providing a website and shopping experience that is accessible, usable, and welcoming for all customers, including people with disabilities. We believe every customer should be able to browse our jewelry, review product information, place orders, access customer service information, and contact our team with reasonable ease.

Accessibility is an ongoing effort. As our website, products, Shopify theme, third-party apps, content, and customer service features evolve, we continue to review and improve the accessibility of the Services.

Our Accessibility Goal

Our goal is to make the CelinieJourney website reasonably accessible and user-friendly across commonly used devices, browsers, and assistive technologies. We aim to support customers who use screen readers, keyboard navigation, browser zoom, voice recognition tools, captions, alternative input devices, and other assistive technologies.

We use recognized accessibility practices as a reference, including the Web Content Accessibility Guidelines ("WCAG"), where practical for our website and online store. WCAG provides recommendations for making web content more accessible to people with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Accessibility Measures

CelinieJourney may take steps such as:

  • Reviewing website content, navigation, forms, product pages, images, buttons, links, and customer service pages for accessibility concerns.
  • Using readable text, clear headings, descriptive links, and consistent page structure where practical.
  • Providing alternative text for important images where appropriate.
  • Supporting keyboard-accessible navigation and interactive elements where practical.
  • Considering color contrast, spacing, responsive layout, and text readability when designing or updating pages.
  • Reviewing forms, checkout-related guidance, appointment tools, and contact options to help customers complete important actions.
  • Monitoring customer feedback and using it to identify areas that may need improvement.

Shopify, Checkout, and Third-Party Features

Our store is powered by Shopify, and some features may be provided by Shopify or third-party apps, including checkout, payment methods, customer accounts, product reviews, analytics, tracking tools, contact forms, appointment tools, and other embedded services.

While we work to provide an accessible customer experience, CelinieJourney may not control every aspect of third-party tools, browser behavior, payment interfaces, assistive technology compatibility, or external websites linked from the Services. If you encounter an accessibility issue with a third-party feature used on our website, we still encourage you to contact us so we can review the issue and explore available options.

Known Limitations and Ongoing Improvements

We are continually working to improve the website. Some older content, third-party features, images, documents, browser combinations, or newly added pages may not yet fully meet our accessibility goals. We do not claim that every part of the website is fully accessible at all times, but we take accessibility concerns seriously and will make reasonable efforts to address issues brought to our attention.

When we update our website, theme, product pages, customer service pages, or legal policies, we aim to consider accessibility as part of the review process.

Need Assistance?

If you need help using our website, reviewing product information, placing an order, accessing account features, requesting a return or exchange, reviewing warranty information, or contacting customer support, please reach out to us. Our team will make reasonable efforts to provide the information, assistance, or alternative communication you need.

You can contact us through our Contact Us page, by email at support@celiniejourney.com, or by phone at +1 614-636-3778.

How to Report an Accessibility Issue

If you experience difficulty accessing any part of the CelinieJourney website, please contact us and include as much detail as you comfortably can. Helpful information may include:

  • The page URL or feature where the issue occurred.
  • A brief description of the issue.
  • The device, browser, and operating system you were using.
  • The assistive technology used, if any.
  • What you were trying to do when the issue occurred.
  • Your preferred way for us to respond.

This information helps us understand the issue and respond more effectively.

Feedback Response

We review accessibility feedback in good faith and will make reasonable efforts to respond, investigate, and address issues where practical. Response times may vary depending on the nature of the issue, the information provided, whether a third-party provider is involved, and the technical work required.

No Retaliation

CelinieJourney will not discriminate against or retaliate against any customer for requesting accessibility assistance, reporting an accessibility concern, or using assistive technology to access the Services.

Policy Updates

We may update this Accessibility Statement from time to time to reflect changes to our website, Shopify theme, third-party tools, accessibility practices, legal requirements, or business operations. When we update this statement, we will revise the "Last updated" date above.

Contact Us

For accessibility questions, feedback, or assistance, please contact us:

CelinieJourney
Email: support@celiniejourney.com
Phone: +1 614-636-3778

For legal questions about this Accessibility Statement, you may contact legal@celiniejourney.com.