Customer Service

Privacy Policy

Last updated: August 27, 2026

CelinieJourney ("CelinieJourney," "we," "us," or "our") operates this website, online store, customer service channels, account features, appointment tools, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, browse products, place an order, create or use an account, contact us, request support, submit a form, sign up for communications, or otherwise interact with CelinieJourney.

Our store is powered by Shopify Inc. ("Shopify"). Shopify provides the ecommerce platform, checkout, payment, customer account, security, analytics, and related technology that help us operate the Services. Shopify may process personal information in connection with your interactions with our store and with Shopify-powered services. You can learn more about Shopify's privacy practices in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy. If this Privacy Policy conflicts with another CelinieJourney policy about the handling of personal information, this Privacy Policy will control for that privacy-related issue.

Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual or household. Personal information does not include information that has been anonymized, aggregated, or de-identified so that it cannot reasonably identify you.

Depending on how you interact with CelinieJourney, we may collect the following categories of personal information:

  • Identifiers and contact information, such as your name, email address, phone number, billing address, shipping address, account contact details, and similar information.
  • Order and transaction information, such as products viewed, added to cart, purchased, returned, exchanged, canceled, saved, reviewed, or discussed with our team; order numbers; order history; payment status; delivery details; and customer service records.
  • Payment-related information, such as payment method, payment authorization status, billing details, fraud review signals, refund records, and transaction details. We do not directly store complete payment card numbers; payment processing is handled by Shopify and authorized payment providers.
  • Account information, such as customer account login details, saved addresses, order history, account preferences, return requests, cancellation requests, and customer account settings.
  • Communications information, such as emails, form submissions, chat or text messages where available, appointment requests, support requests, return or warranty requests, product questions, reviews, survey responses, and other information you choose to provide.
  • Device, browser, and usage information, such as IP address, browser type, device identifiers, operating system, referring pages, pages viewed, products viewed, search activity, cart activity, session information, approximate location derived from your device or IP address, and interactions with the Services.
  • Marketing and preference information, such as email subscription preferences, SMS preferences if applicable, advertising interactions, product interests, wishlists, and communication choices.
  • Security and fraud-prevention information, such as information used to verify orders, detect suspicious activity, protect accounts, prevent abuse, investigate misuse, and maintain the security of the Services.
  • Customer-provided media or content, such as photos, videos, product issue documentation, reviews, or other content you submit to help us evaluate a support, return, exchange, product safety, or warranty matter.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you place an order, create or use a customer account, fill out a form, request an appointment, contact our team, submit a return or warranty request, subscribe to communications, or otherwise provide information to us.
  • Automatically through the Services, including through cookies, pixels, tags, server logs, analytics tools, fraud-prevention tools, and similar technologies.
  • From Shopify and service providers, including payment processors, fulfillment providers, shipping carriers, customer support tools, analytics providers, marketing providers, fraud-prevention vendors, and technology providers that support our Services.
  • From third-party platforms or partners, such as advertising platforms, social media platforms, app integrations, review tools, or other third-party services, where permitted by law and consistent with your settings or consent.

How We Use Personal Information

We may use personal information for the following business and commercial purposes:

  • To provide and operate the Services, including processing orders, accepting payments, arranging fulfillment and shipping, sending tracking information, managing customer accounts, supporting appointments, and delivering customer service.
  • To communicate with you, including responding to questions, sending order confirmations, shipping updates, return or exchange instructions, warranty information, appointment messages, account notices, policy updates, and other service-related communications.
  • To process returns, exchanges, cancellations, and warranty requests, including verifying eligibility, reviewing photos or videos, inspecting returned items, issuing refunds or store credit where applicable, and preventing misuse of our policies.
  • To personalize and improve your shopping experience, including remembering preferences, improving website performance, understanding product interest, recommending relevant products, and improving the design and usability of the Services.
  • To support marketing and advertising, including sending promotional messages where permitted, measuring campaign performance, understanding customer interest, and showing relevant advertising on our website or third-party platforms.
  • To maintain security and prevent fraud, including verifying transactions, protecting accounts, detecting suspicious activity, investigating misuse, preventing unauthorized access, and protecting our customers, business, and Services.
  • To comply with legal and operational obligations, including tax, accounting, consumer protection, privacy, fraud prevention, dispute resolution, law enforcement requests, regulatory requirements, and other compliance obligations.
  • To enforce our terms and policies, including investigating potential violations, protecting our rights, resolving disputes, and defending legal claims.

Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, support checkout, remember preferences, keep items in your cart, help secure the Services, detect fraud, analyze performance, understand customer activity, and personalize content or advertising.

Some cookies and similar technologies are necessary for the Services to function, such as cart, checkout, payment, account login, security, and fraud-prevention technologies. Other technologies may be used for analytics, preferences, marketing, or advertising, depending on your location, browser settings, cookie choices, and applicable law.

You can manage cookies through your browser settings and, where available, through privacy or cookie tools provided on our website. Blocking or deleting cookies may affect the availability or performance of certain features, including cart, checkout, account login, saved preferences, and personalized content.

For more information, please review our Cookies Policy and Your Privacy Choices page.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy:

  • Shopify, which hosts our store and provides ecommerce, checkout, payment, customer account, fraud prevention, analytics, security, and platform services.
  • Payment processors and financial service providers that authorize transactions, process payments, provide installment or wallet payment options where available, prevent fraud, handle chargebacks, and process refunds.
  • Shipping, fulfillment, and logistics providers that help prepare, ship, deliver, track, return, exchange, or investigate orders.
  • Customer support, appointment, and communication providers that help us respond to inquiries, provide service, send messages, manage forms, and support customer relationships.
  • Marketing, analytics, and advertising partners that help us understand website performance, measure campaigns, improve product presentation, and show relevant content or advertisements.
  • Technology, hosting, security, and business operations providers that help us operate, maintain, secure, troubleshoot, and improve the Services.
  • Professional advisors, such as legal, tax, accounting, insurance, compliance, and business advisors.
  • Government authorities, regulators, law enforcement, courts, or other parties when required by law, legal process, or when we believe disclosure is necessary to protect rights, safety, security, or legal interests.
  • Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar corporate transaction.

We may also disclose personal information when you direct us to do so, when you consent, or when disclosure is otherwise permitted or required by applicable law.

Shopify and Third-Party Services

Because our store is powered by Shopify, personal information submitted through the Services may be transmitted to and processed by Shopify and its service providers. Shopify may process personal information to provide and improve the Shopify platform, operate checkout, support payments, provide customer account features, secure the platform, detect fraud, and provide other Shopify services made available to merchants and customers.

Shopify may also use information from interactions with our store, Shopify, and other merchants to provide certain Shopify-controlled consumer services, features, analytics, security, personalization, or advertising-related services where enabled and permitted. For Shopify-controlled processing activities, Shopify is responsible for handling applicable privacy requests related to Shopify's use of personal information. You can review the Shopify Consumer Privacy Policy and exercise certain Shopify privacy rights through the Shopify Privacy Portal.

The Services may contain links to third-party websites, apps, payment providers, social media platforms, tracking tools, or other services that are not operated or controlled by CelinieJourney. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies and terms before providing personal information.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for money. However, privacy laws may define "sale," "sharing," or "targeted advertising" broadly enough to include certain advertising, analytics, retargeting, cookie, pixel, or platform activities. Where applicable, you may have the right to opt out of certain sale, sharing, or targeted advertising activities.

You can review available choices on our Your Privacy Choices page, use privacy tools made available on our website, adjust browser or device settings, or contact us at legal@celiniejourney.com.

Global Privacy Control and Opt-Out Signals

Some browsers, extensions, or devices may allow you to send opt-out preference signals, such as Global Privacy Control ("GPC"). Where required by applicable law and technically supported by our website or service providers, we will treat recognized opt-out preference signals as a request to opt out of applicable sale, sharing, or targeted advertising activities for the browser or device sending the signal.

Because these signals are generally browser- or device-specific, you may need to enable the signal separately on each browser or device you use.

Marketing Communications

If you subscribe to marketing emails, SMS messages, or other promotional communications, you may opt out at any time by using the unsubscribe link or instructions included in those messages or by contacting us. Even if you opt out of promotional messages, we may still send non-promotional communications, such as order confirmations, shipping updates, customer service responses, account notices, return or warranty communications, policy updates, and other transactional or administrative messages.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of 13 or under the age of majority in their jurisdiction where a higher age applies. If you believe a child has provided personal information to us, please contact us at legal@celiniejourney.com so we can review and take appropriate action.

As of the date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age as those terms may be defined under applicable privacy laws.

Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no website, system, network, transmission, or storage method is completely secure. We cannot guarantee absolute security, and information transmitted online may be subject to risk.

You are responsible for maintaining the confidentiality of your account login information and for using secure devices and networks when accessing the Services. If you believe your account or order information has been compromised, please contact us promptly.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, maintain customer accounts, provide customer support, process returns, exchanges, warranty requests, refunds, and store credit where applicable, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.

The length of time we retain information depends on the type of information, the reason it was collected, the nature of our relationship with you, legal requirements, transaction records, security needs, and whether retention is necessary to protect our rights or comply with our obligations.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • The right to know or access the personal information we collect, use, disclose, sell, or share about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of personal information, subject to legal exceptions.
  • The right to receive a copy of certain personal information in a portable format.
  • The right to opt out of certain targeted advertising, sale, or sharing of personal information, where applicable.
  • The right to limit certain uses or disclosures of sensitive personal information, where applicable.
  • The right to withdraw consent where processing is based on consent.
  • The right to appeal certain decisions regarding a privacy request, where applicable.
  • The right not to be discriminated against for exercising privacy rights available under applicable law.

These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted or required by law, including where we need to retain information to complete transactions, provide requested services, comply with legal obligations, detect fraud, protect security, exercise legal rights, or maintain records required for business or compliance purposes.

How to Submit a Privacy Request

To submit a privacy request to CelinieJourney, contact us at legal@celiniejourney.com. Please include enough information for us to verify your identity and locate your account or order, such as your name, email address, order number, and the nature of your request.

We may need to verify your identity before processing a request. Verification may require information reasonably necessary to confirm that you are the person about whom we collected personal information. If you use an authorized agent, we may require proof that the agent is authorized to act on your behalf and may ask you to verify your identity directly with us.

For privacy requests related to Shopify-controlled processing, you may also use the Shopify Privacy Portal.

United States State Privacy Notices

Certain U.S. state privacy laws may require additional disclosures or provide additional rights. If you are a resident of a state with an applicable privacy law, you may have rights to access, correct, delete, obtain a copy of, or opt out of certain uses of personal information, subject to legal exceptions.

California residents may review our California Privacy page for additional information. Colorado residents may review our Colorado Consumer Policy. Other state-specific rights may be handled through this Privacy Policy, our Your Privacy Choices page, or by contacting legal@celiniejourney.com.

International Data Transfers

We may transfer, store, and process personal information in countries other than the country where you live, including the United States and other locations where Shopify, our service providers, or business partners operate. These countries may have privacy and data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we rely on recognized transfer mechanisms or other lawful bases to transfer personal information internationally.

Complaints

If you have concerns about how we handle personal information, please contact us at legal@celiniejourney.com. Depending on where you live, you may also have the right to contact or lodge a complaint with a local privacy, data protection, consumer protection, or regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, technologies, Shopify platform features, legal obligations, or operational needs. When we update this Privacy Policy, we will revise the "Last updated" date above and provide additional notice where required by law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

CelinieJourney
Phone: +1 614-636-3778
Email: legal@celiniejourney.com

You may also contact us through our Contact Us page.