Payment Options
CelinieJourney offers secure online checkout through the payment methods currently enabled in our Shopify store. This page explains accepted payment options, digital wallets, installment availability, payment authorization, refunds, and payment-related support.
Accepted Payment Methods
CelinieJourney currently accepts eligible online payments through Shop Pay, major credit and debit cards, Apple Pay, Google Pay, Amazon Pay, PayPal Wallet, and Shop Pay Installments when available.
Accepted card brands may include Visa, Mastercard, American Express, Diners Club, and Discover. Available payment methods may vary by device, browser, billing address, shipping destination, order value, and checkout eligibility.
Shop Pay
Shop Pay may be available as an accelerated checkout option. When available, Shop Pay can help customers check out more quickly by using saved checkout information through Shopify.
Shop Pay availability is determined by Shopify and may depend on the customer's account, device, browser, region, and checkout details.
Shop Pay Installments
Financing may be available through Shop Pay Installments for eligible orders at checkout. Shop Pay Installments is provided through Shopify and its financing partners, not directly by CelinieJourney.
Installment availability is subject to eligibility, approval, order value, billing details, shipping destination, and the options shown at checkout. CelinieJourney does not approve or decline installment applications and cannot guarantee that financing will be offered for every order or every customer.
If Shop Pay Installments is available for your order, the available installment terms and payment schedule will be shown during checkout before you complete your purchase.
Digital Wallets
Apple Pay, Google Pay, Amazon Pay, and PayPal Wallet may appear at checkout when they are available for the order and supported by the customer's device, browser, account settings, and payment eligibility.
Some digital wallet buttons may not appear for every customer. If a wallet option is not shown during checkout, please choose another available payment method.
Payment Authorization & Security
Payment information is processed through Shopify and the applicable payment provider. CelinieJourney does not store your full credit card number or complete wallet payment credentials.
Your payment may be authorized when your order is placed. If a payment is declined, interrupted, or cannot be verified, the order may not be completed or may require a different payment method.
Payment Review
Some orders may require additional payment, billing, fraud-prevention, or address review before fulfillment. If additional information is needed, our support team may contact you using the contact information provided with your order.
Orders that cannot be verified may be delayed, canceled, or refunded according to Shopify, payment provider, and CelinieJourney review procedures.
Refunds To The Original Payment Method
Approved refunds are issued to the original payment method used at checkout. Refunds are based on the actual amount paid for the returned item, including any discount applied at checkout.
Once a refund is processed, your bank, card issuer, wallet provider, or payment provider may take additional time to post the funds to your account. Refund timing may vary by payment method and financial institution.
For return and exchange eligibility, please review our 30-Day Returns & Exchanges page.
Taxes, Discounts & Order Totals
Applicable taxes, discounts, and order totals are calculated during checkout according to Shopify, payment processor, and tax rules. If a discount code is applied, eligible refunds are generally based on the discounted amount actually paid.
If you believe your order total, tax calculation, discount, or payment method did not apply correctly, please contact us before placing another order so our support team can review the issue.
Payment Issues
If your payment does not go through, please confirm that your billing address, card details, wallet account, available funds, and bank authorization settings are correct. You may also try another accepted payment method.
If the issue continues, please contact your card issuer or payment provider first, since they may be able to explain why a payment was declined. You may also contact CelinieJourney support if you need help confirming whether an order was placed successfully.
Need Help?
For payment questions, checkout issues, billing review, or refund support, please visit our Contact Us page, email support@celiniejourney.com, or call 614.636.3778. Our support team will be happy to help.