Free Shipping
CelinieJourney offers complimentary standard shipping on eligible orders shipped within the United States. This policy explains how our free shipping service works, when orders are prepared, how tracking is shared, and what to do if your delivery address or package status needs attention.
Where Free Shipping Applies
Free standard shipping currently applies to eligible orders shipped within the United States. There is no minimum order value, and free shipping applies whether or not a discount code is used.
At this time, CelinieJourney does not accept orders for delivery outside the United States through this shipping policy. International shipping information may be provided on a separate page if international service becomes available in the future.
Some remote areas, U.S. territories, military addresses, P.O. boxes, or addresses outside our available carrier network may require additional review or may be unavailable for delivery. If we are unable to ship to the address provided at checkout, our support team will contact you before fulfillment to discuss available options.
Processing Time
Orders are normally prepared for shipment within 48 hours after the order is placed. Fulfillment may continue during weekends and holidays when operations and carrier handoff are available.
If an item is unexpectedly unavailable, our support team will contact you within 48 hours to review possible options, which may include selecting a replacement item or receiving a refund. CelinieJourney does not currently offer custom, preorder, or made-to-order items through this shipping policy.
Estimated Delivery Window
The estimated delivery window for standard shipping is 7-10 days from the date your order is placed. This estimate includes both order processing and transit time.
Delivery estimates are provided for planning purposes and are not guaranteed arrival dates. Remote destinations, weather conditions, local carrier delays, holidays, address reviews, or other circumstances outside our control may extend the delivery window.
Carriers and Delivery Partners
CelinieJourney uses standard small-parcel shipping services, and the final-mile delivery carrier may vary by destination and shipment route. Because the carrier network may change from order to order, we do not promise a specific carrier for free standard shipping.
Express shipping is not currently offered. All eligible orders use our standard free shipping service unless another option is made available at checkout.
Signature confirmation is not guaranteed and may depend on the final-mile carrier and delivery service used for a particular shipment.
Tracking Your Order
Once your order has shipped, tracking information will be sent automatically to the email address used at checkout. You can also view available tracking details through My Account or by visiting our Order Status page with your order number or tracking number.
Tracking updates may take time to appear after a shipment is created. If your tracking number has not updated, please allow up to 48 hours for the carrier system to refresh before contacting our support team.
Multiple Items in One Order
When an order includes multiple items, the items will usually ship together whenever possible. In some cases, items may ship separately due to inventory location, packaging needs, or fulfillment timing.
Separate shipments do not create additional shipping charges. If your order is shipped in more than one package, each shipment may receive its own tracking number.
Address Changes After Ordering
Please review your shipping address carefully before placing an order. If you notice an address mistake after checkout, contact us as soon as possible at shipping@celiniejourney.com.
Address changes can only be requested before an order ships and cannot be guaranteed. Once an order has shipped or has been handed to a carrier, we may not be able to change, reroute, or intercept the package.
If an address issue is caused by CelinieJourney, we will work with you to help resolve it. If an incorrect or incomplete address was entered by the customer and the package is delayed, misdelivered, returned, or lost as a result, the customer may be responsible for any related outcome or additional shipping cost.
Undeliverable or Restricted Addresses
Some addresses may be unavailable for shipment depending on carrier coverage, destination restrictions, address format, or final-mile delivery availability. This may include certain remote locations, U.S. territories, military addresses, P.O. boxes, or other addresses that cannot be serviced by our carrier network.
If your address cannot be serviced, our support team will contact you to confirm whether the address can be corrected, whether another delivery address can be used, or whether the order should be adjusted or refunded.
Returned or Failed Deliveries
If a package cannot be delivered because of an incomplete address, unavailable recipient, refusal, local carrier issue, or delivery restriction, the next steps may depend on the carrier and shipment status.
When a package is returned after a failed delivery, it can be returned to our U.S. return address when carrier return routing is available. If your tracking shows a failed delivery, return movement, or delivery exception, please contact the local carrier first for the most current delivery details, then reach out to our support team if the issue remains unresolved.
Marked Delivered But Not Received
If tracking shows that your package was delivered but you have not received it, please first check the delivery location, mailbox, front desk, building management, property office, neighbors, household members, and any safe place where the carrier may have left the package.
We also recommend contacting the local delivery carrier as soon as possible, since they may have additional delivery details or be able to open an investigation. If the carrier cannot resolve the issue, contact CelinieJourney support and we will review the situation with you.
Returns and Exchange Shipping
Free shipping for delivery is separate from return shipping. Return eligibility, return instructions, and return shipping responsibility are explained in our Returns policy.
As a general principle, if a return is required because of an issue caused by CelinieJourney, we will help cover the return shipping process. If a return is requested for a customer preference reason, the customer may be responsible for return shipping costs. Full return details will be provided on the returns page.
Need Help?
For shipping questions, delivery issues, tracking delays, or address updates, please email shipping@celiniejourney.com, call 614.636.3778, or visit our Contact Us page. Our support team will be happy to help.