Free 2-Year Limited Warranty

What This Warranty Covers

This limited warranty applies to eligible CelinieJourney products for 2 years from the date the item is delivered to the original purchaser. It covers confirmed manufacturing defects, workmanship defects, and material issues that occur under normal use and are not caused by customer handling, wear, misuse, outside repair, or accidental damage.

Covered issues may include a confirmed structural manufacturing defect, a clasp, chain, setting, or component issue caused by workmanship, or another product issue that CelinieJourney determines was present because of manufacturing or material failure.

Unless otherwise stated on the product page or at checkout, this warranty applies to all products currently sold by CelinieJourney.

What This Warranty Does Not Cover

This warranty does not cover normal wear and tear, scratches, dents, bent or misshapen jewelry, stretched or pulled chains, discoloration caused by chemicals or improper care, tarnishing, oxidation, plating wear, plating fading, loss, theft, accidental damage, impact damage, improper storage, misuse, neglect, or damage caused after delivery.

This warranty also does not cover jewelry that has been altered, resized, repaired, cleaned, plated, polished, engraved, or modified by anyone other than CelinieJourney or a service provider we authorize in writing. Third-party work may void warranty coverage for the affected item.

Stones, Plating & Normal Wear

Stone loss is not automatically covered by this warranty. A missing stone may be reviewed under warranty only when the issue is determined to result from a manufacturing or setting defect, rather than impact, snagging, pressure, improper care, or ordinary wear.

Plating wear, color fading, tarnishing, oxidation, and surface changes that occur through normal use are not considered manufacturing defects. These changes may happen naturally over time depending on wear habits, moisture, cosmetics, fragrance, cleaning products, skin chemistry, and storage conditions.

Earrings & Hygiene Review

Earrings may be reviewed for eligible manufacturing defects under this warranty. However, items that show signs of wear, contamination, hygiene concerns, residue, or unsafe handling may be refused, returned, or limited to the remedies CelinieJourney determines are appropriate after review.

How To Start A Warranty Claim

To request warranty review, please contact us at service@celiniejourney.com or visit our Contact Us page.

Please include your order number, full name, order email address, phone number, a description of the issue, clear photos and videos of the item, the date you first noticed the issue, and whether the item has ever been repaired, resized, cleaned, altered, or handled by a third party.

Warranty Authorization Required

Please do not send any item back without warranty authorization. Unauthorized shipments may be refused, delayed, or returned to the customer at the customer's expense.

Warranty authorization does not guarantee free service, replacement, store credit, or refund. Final approval is issued after CelinieJourney completes review and, when required, inspection of the item.

Inspection & Review Timeline

CelinieJourney may review a warranty claim using photos, videos, order information, and customer-provided details. In some cases, we may require the item to be returned for physical inspection before making a final decision.

After an authorized warranty item is received, inspection and review are typically completed within 5-15 business days. Additional time may be needed during peak periods, for complex issues, or when more information is required.

Approved Warranty Resolutions

Because many CelinieJourney pieces are best supported through replacement rather than repair, approved warranty claims are generally resolved through replacement, store credit, or another solution CelinieJourney determines is appropriate.

If the same item is available, we may provide a replacement of the same item. If the same item is unavailable or discontinued, we may offer a comparable replacement, store credit based on the eligible value of the original item, or another appropriate resolution.

If a customer chooses a higher-priced replacement, the customer must pay the price difference before the replacement is shipped. If a customer chooses a lower-priced replacement, the difference may be provided as store credit. Approved replacement shipments within the United States ship with standard free shipping.

Warranty claims are not cash refund requests. Cash refunds are generally handled under our 30-Day Returns & Exchanges policy, not this warranty. CelinieJourney may offer a refund only when required by applicable law or when we determine it is the most appropriate resolution.

Shipping Responsibility For Covered Claims

If an issue is confirmed to be covered by this warranty, CelinieJourney may provide a prepaid return label, reimburse reasonable approved return shipping costs, or provide shipping support through store credit or another method we approve.

When the cause of an issue is unclear, CelinieJourney may ask the customer to ship the item to us first for inspection. If the issue is later confirmed to be covered by this warranty, we may reimburse reasonable approved return shipping costs. Express shipping, unapproved shipping upgrades, packaging services, insurance upgrades, and other optional carrier charges may not be reimbursed unless approved by CelinieJourney in advance.

Non-Covered Issues

If an issue is determined to be caused by customer handling, normal wear, accident, misuse, improper care, third-party service, or another non-covered reason, the item will not qualify for a free warranty replacement, free store credit, or free warranty service.

For non-covered issues, the customer is responsible for shipping the item to CelinieJourney and for any return shipping needed to send the original item back to the customer. CelinieJourney may offer a paid replacement, discounted replacement, or other goodwill option at our discretion, but these options are not guaranteed.

If the customer chooses a discounted replacement for a non-covered issue, CelinieJourney may require the original item to be surrendered as a condition of the discounted replacement offer. If the customer does not agree, the customer may request that the original item be returned at the customer's shipping expense and may choose not to proceed with the discounted replacement.

Customer Responsibility For Return Packaging

Customers are responsible for securely packaging items sent to CelinieJourney for warranty review, especially when using a customer-selected carrier. We recommend using a trackable shipping service and keeping the tracking number until the shipment has been received and the claim has been resolved.

CelinieJourney is not responsible for lost or damaged warranty shipments sent with a customer-selected carrier.

Unclaimed Items

If a warranty item is determined to be non-covered and the customer does not respond to our follow-up requests or does not pay required return shipping within 30 days, the item may be considered abandoned where permitted by applicable law.

Relationship To Returns & Shipping

This warranty is separate from our 30-Day Returns & Exchanges policy. If you want to return or exchange an eligible item within 30 calendar days of delivery, please review the returns page.

Delivery issues, tracking delays, failed deliveries, and packages marked delivered but not received are handled under our Free Shipping policy rather than this warranty.

Warranty Updates & Applicable Law

Warranty terms may be updated from time to time. The warranty terms that apply to your purchase are generally the terms in effect at the time of purchase, unless a later update is required by law or provides additional support at CelinieJourney's discretion.

This limited warranty gives you specific service rights and does not limit any rights you may have under applicable consumer protection laws.

Need Help?

For warranty questions or claim support, please email service@celiniejourney.com, call 614.636.3778, or visit our Contact Us page.