Customer Service

Contact Information

Last updated: August 27, 2026

This Contact Information page explains how customers, website visitors, rights holders, regulators, and other interested parties may contact CelinieJourney. For the fastest response, please use the contact channel that best matches your request.

CelinieJourney is operated as an online jewelry business under the trade name CelinieJourney. Our website is available at www.celiniejourney.com.

General Customer Support

For general questions about products, orders, account access, website support, or shopping assistance, please contact our support team:

When contacting us about an order, please include your order number, the email address used at checkout, and a short description of the issue so our team can help you more efficiently.

Order, Shipping, and Delivery Questions

For shipping questions, tracking delays, address issues, failed delivery notices, or delivery concerns, please contact:

Tracking updates may take time to appear after a package has shipped. If your tracking information has not updated, please allow up to 48 hours before contacting us unless your delivery appears lost, returned, or incorrectly delivered.

Returns and Exchanges

For return or exchange requests, please contact us before sending any item back. Unauthorized returns may be refused, delayed, or returned to sender.

Please include your order number, full name, email address, phone number, return or exchange reason, and clear photos or videos when relevant.

Warranty and Product Service

For warranty review, product service questions, possible manufacturing issues, or care-related support, please contact:

Warranty review may require order information, photos, videos, and inspection before a replacement, store credit, paid service option, or other resolution can be confirmed.

Appointment Requests

For virtual appointment questions, showroom appointment requests, or appointment scheduling support, please contact:

Legal, Privacy, and Policy Questions

For privacy requests, legal notices, intellectual property concerns, policy questions, or other legal communications, please contact:

Please do not send sensitive personal information unless it is necessary for your request. If we need additional information to verify or process a privacy, legal, or account-related request, we may ask you to provide it through an appropriate channel.

Press and Media

For press, media, editorial, or partnership inquiries, please contact:

No Public Return Drop-Off or Customer Service Office

Unless we expressly provide appointment or showroom details, CelinieJourney does not accept unscheduled customer visits, walk-in returns, or package drop-offs at any address. Return addresses, service instructions, and inspection details will be provided by our support team only after a return, exchange, warranty, or service request has been reviewed.

Response Times

We try to respond to customer service inquiries as soon as reasonably possible. Response times may vary based on request type, order volume, weekends, holidays, carrier delays, payment review, supplier review, or the need to inspect photos, videos, or returned items.

Policy Updates

We may update this Contact Information page from time to time to reflect changes in our contact channels, department emails, Shopify settings, customer support tools, legal requirements, or business operations. When we update this page, we will revise the "Last updated" date above.