Terms of Sale
Last updated: August 27, 2026
These Terms of Sale apply to purchases made from CelinieJourney through our online store. They explain how orders, pricing, payment, shipping, cancellations, returns, exchanges, warranty service, promotions, and related sales matters are handled. These Terms of Sale supplement our Terms & Conditions, Privacy Policy, and other policies linked from our website.
By placing an order with CelinieJourney, you agree to these Terms of Sale and the policies referenced in them. If you do not agree, please do not place an order.
Order Placement
When you place an order, you are making an offer to purchase the selected products. Receipt of an order confirmation, checkout confirmation, or payment authorization does not mean that your order has been accepted. An order is accepted when we process and fulfill it, unless we notify you otherwise.
You are responsible for reviewing your order before submitting it, including product selection, quantity, size, stone option, metal finish, shipping address, billing information, email address, phone number, and payment details.
Order Review, Refusal, and Cancellation by CelinieJourney
We reserve the right to accept, decline, cancel, hold, limit, or modify any order where permitted by law. Reasons may include suspected fraud, payment issues, inventory issues, unavailable products, incorrect customer information, shipping restrictions, pricing errors, product information errors, unusual order activity, suspected unauthorized resale, policy violations, or system errors.
If we cancel an order after payment has been collected, we will process any applicable refund to the original payment method according to Shopify, payment provider, and banking procedures.
Product Availability
Products are offered subject to availability. We do not guarantee that any product, size, color, stone option, metal finish, price, promotion, or service will remain available. Product availability may change before or after an order is placed.
If a product becomes unavailable after you place an order, we may contact you with available options. Depending on the situation, options may include waiting for availability, selecting an alternative item, receiving store credit where applicable, or canceling the unavailable item for a refund.
Pricing and Errors
We make reasonable efforts to display accurate product prices, discounts, promotions, shipping information, taxes, and product details. However, errors, inaccuracies, omissions, or delays may occur.
We reserve the right to correct errors at any time, including after an order has been submitted. If a product is listed with an incorrect price, promotion, discount, description, image, availability, or specification, we may cancel or adjust the affected order where permitted by law. If payment has already been collected for a canceled item, we will process any applicable refund.
Taxes and Charges
Applicable sales tax and other charges may be calculated at checkout based on Shopify settings, tax rules, delivery address, billing address, product type, and applicable law. Tax rates and rules may change over time.
Unless otherwise stated, prices do not include taxes, duties, customs charges, import fees, brokerage fees, or other government charges. More information is available on our Sales Tax page.
Payment Methods
Accepted payment methods are shown at checkout and may include credit cards, debit cards, Shop Pay, Shop Pay Installments where available, PayPal, Amazon Pay, Apple Pay, Google Pay, and other payment options supported by Shopify or our payment providers.
Available payment methods may vary by device, browser, location, order value, currency, payment provider eligibility, fraud review, and Shopify settings. CelinieJourney does not control approval decisions made by third-party payment providers, installment providers, banks, card issuers, wallet providers, or fraud-prevention services.
You represent that you are authorized to use the payment method selected at checkout. By submitting an order, you authorize us and our payment providers to charge the payment method for the order total and any applicable taxes or charges shown at checkout.
More information is available on our Payment Options page.
Installment and Third-Party Payment Services
Installment, wallet, and third-party payment services may be provided by independent payment providers. These providers may apply their own eligibility rules, payment schedules, fees, disclosures, privacy practices, credit checks, approval processes, and terms.
If you choose a third-party payment option, your relationship with that provider may be governed by separate terms in addition to CelinieJourney's policies. Questions about approval, installment schedules, payment plans, late payments, financing disclosures, or provider-specific account issues should be directed to the applicable payment provider.
Promotions, Discounts, and Gifts
Promotions, discount codes, sale prices, gifts with purchase, bundle offers, and other special offers may be subject to separate terms, exclusions, minimum purchase amounts, product limitations, order limits, expiration dates, and other conditions. Unless stated otherwise, promotions cannot be combined, transferred, redeemed for cash, applied retroactively, or used after expiration.
If an order is returned, exchanged, canceled, adjusted, or found ineligible for a promotion, any related discount, gift, bundle benefit, or promotional value may be adjusted, canceled, deducted from a refund, or handled according to the promotion terms and our posted policies.
Store Credit
Where available and permitted, CelinieJourney may issue store credit as part of a return, exchange, warranty resolution, goodwill adjustment, promotion, or customer service resolution. Store credit is not cash, may be subject to separate terms, and may be redeemable only through CelinieJourney channels where supported.
Store credit may not be transferable, redeemable for cash, or refundable unless required by law. If store credit is issued, additional instructions or limitations may be provided at the time of issuance.
Shipping and Delivery
Shipping and delivery are governed by our Free Shipping policy and related shipping information. Delivery windows, processing times, shipping times, and tracking updates are estimates only and are not guaranteed.
We currently describe our estimated delivery window as estimated 7-10 days from order placement for eligible U.S. orders, including order processing time. Actual delivery may vary because of carrier handling, weather, holidays, address issues, delivery restrictions, security review, payment review, service interruptions, or circumstances outside our reasonable control.
If we cannot ship an item within the timeframe stated at the time of purchase, we may notify you and provide available options as required or appropriate, which may include agreeing to the delay, choosing an alternative item, or canceling the affected item for a refund.
Shipping Address Responsibility
You are responsible for providing a complete and accurate shipping address before submitting an order. Address errors may cause delays, failed delivery, return movement, loss, or additional carrier issues.
If an order has not yet been fulfilled, we may try to help update the shipping address when possible, but address changes are not guaranteed. Once an order has been fulfilled or transferred to a carrier, address changes may be unavailable or subject to carrier rules.
If an order is delayed, returned, misdelivered, or lost because of an incorrect or incomplete address provided by the customer, responsibility may remain with the customer to the extent permitted by law and our posted policies.
Risk of Loss and Carrier Issues
After an order is transferred to a carrier, delivery handling is subject to carrier systems, scans, procedures, and local delivery practices. Tracking updates may be delayed or incomplete.
If tracking shows a delivery issue, failed delivery, return movement, or delivered status but you have not received the package, please review our shipping guidance, contact the local carrier where appropriate, check with household members, neighbors, building staff, or property management, and then contact our support team for assistance.
Returns and Exchanges
Returns, exchanges, return authorization, return shipping responsibility, inspection standards, refund timing, missing packaging, gifts with purchase, and exchange differences are governed by our 30-Day Returns & Exchanges policy.
Return authorization does not guarantee a refund, exchange, store credit, or other resolution. Final approval is issued after we receive and inspect the returned item, where applicable. Unauthorized returns may be refused, delayed, returned to sender, or handled according to our posted returns policy.
Warranty Service
Eligible products may be covered by our Free 2-Year Limited Warranty. Warranty coverage is limited and does not cover all forms of damage, wear, misuse, loss, improper care, third-party modifications, or customer-caused issues.
Warranty authorization does not guarantee free service, replacement, store credit, refund, or any specific outcome. Final approval is issued after review and, where applicable, inspection.
Product Care and Customer Responsibility
Jewelry should be worn, stored, and cared for properly. Damage caused by impact, chemicals, water exposure, improper cleaning, pulling, bending, improper storage, third-party repair, or ordinary wear may affect return eligibility, exchange eligibility, warranty coverage, product appearance, and product safety.
Please review product details, care guidance, sizing information, and our Product Safety page before wearing or using jewelry.
Product Images and Appearance
Product images are provided to help customers understand the design, but images may be enlarged, cropped, styled, edited for lighting, or shown on models, displays, or props. Colors, metal tone, stone appearance, sparkle, scale, and finish may vary depending on screen settings, photography, lighting, styling, and production differences.
Please review product descriptions, measurements, stone details, material details, and sizing information together with product images before purchasing. More information is available on our Photography Policy.
Fraud Prevention and Order Verification
Orders may be subject to payment authorization, fraud review, address verification, identity review, or other security checks. We may contact you for additional information before processing or fulfilling an order. Failure to provide requested information may result in order delay or cancellation.
We may refuse, cancel, or limit orders that appear fraudulent, suspicious, abusive, automated, unauthorized, connected to resale activity, or inconsistent with our terms and policies.
Unauthorized Resale and Counterfeit Concerns
Products purchased from CelinieJourney are intended for personal, household, or gift use. Unauthorized resale, diversion, export, or commercial misuse is not permitted without our prior written authorization.
We cannot verify products purchased from unauthorized sellers, imitation websites, third-party marketplaces, resale platforms, or social media accounts that are not operated or authorized by CelinieJourney. Such products may not be eligible for returns, exchanges, warranty service, refunds, store credit, or customer support. More information is available on our Counterfeit Warning Policy.
Policy Conflicts
These Terms of Sale work together with the other policies posted on our website. If a more specific CelinieJourney policy applies to a particular sales issue, that specific policy may control for that issue. Nothing in these Terms of Sale is intended to limit rights that cannot be limited under applicable law.
Changes to These Terms of Sale
We may update these Terms of Sale from time to time to reflect changes in our products, services, Shopify settings, payment providers, shipping practices, legal requirements, or business operations. When we update these Terms of Sale, we will revise the "Last updated" date above.
Contact Us
If you have questions about an order or these Terms of Sale, please contact us through our Contact Us page.
CelinieJourney
Customer service email: support@celiniejourney.com
Legal email: legal@celiniejourney.com
Phone: +1 614-636-3778